Shipping Policy

At PRIMAJIA, we aim to provide a clear and reliable shipping experience. Please read the information below to understand how orders are processed, shipped and tracked.

Order Processing

Orders are processed within 2–3 business days. Processing time is the time needed to prepare your order before it is dispatched and does not include delivery time.

Business days exclude weekends and public holidays.

Shipping Destinations and Costs

We offer free standard tracked shipping to the destinations served by PRIMAJIA.

Available shipping destinations are confirmed at checkout. Shipping availability may vary by destination.

Delivery Estimates

United Kingdom: Standard shipping is free. Estimated delivery is 6–10 working days after dispatch.

International orders: Delivery times may vary depending on the destination and the shipping carrier. The UK delivery estimate does not apply to destinations outside the UK, and we do not provide one fixed delivery timeframe for every international destination.

All delivery times are estimates, not guaranteed delivery dates. Delays may occur due to carrier operations, customs procedures or other circumstances beyond our control.

Tracking Your Order

Once your order has been dispatched, we will send a shipping confirmation email containing your tracking number.

You can use this number to follow your parcel's progress. Tracking information may take some time to become available or update after dispatch.

Shipping Delays, Lost or Damaged Parcels

If your parcel appears to be delayed beyond the estimated delivery period, appears to be lost, or arrives damaged, please contact us at contact.primajia@gmail.com and include your order number. If the item arrived damaged, photos may also help us assess the issue.

We will investigate the matter with the shipping carrier and work with you to resolve it in accordance with applicable consumer rights.

Changes to Your Shipping Address

If you need to change your shipping address, contact us as soon as possible at contact.primajia@gmail.com.

We can only attempt to update the address before your order has been dispatched. Once the parcel has been shipped, we may no longer be able to change its destination.

Questions About Shipping

If you have any questions about shipping or the status of your order, please contact us at contact.primajia@gmail.com. When contacting us about an existing order, please include your order number so we can assist you more efficiently.

The PRIMAJIA Team